Mental Health First Response

Build Your Internal Network of Mental Health Champions

MHFR transforms your employees into trained responders who identify early signs of distress, provide immediate support, and prevent crises before they escalate.

ISO 45003 Aligned
WHO Guidelines
CPD Accredited
Get Started Today See the Impact
MHFR Logo

48%

Reduction in Safety Incidents

35%

Lower Absenteeism

5.1:1

Average ROI

16hrs

Standard Training

The Hidden Cost of Not Having MHFR

Without trained mental health responders, your organization is at risk

Crises Escalate Unchecked

Without early detection, small issues become major crises requiring external intervention, legal involvement, or worse—leading to severe incidents, reputational damage, and potential loss of life.

Burnout Goes Unnoticed

Employees suffer in silence until they break down, quit, or become disengaged. High turnover, chronic absenteeism, and presenteeism drain productivity and morale across the organization.

Legal & Ethical Risks

Untrained staff mishandle sensitive situations, creating liability exposure. Poor crisis management can lead to lawsuits, regulatory penalties, and failure to meet ISO 45003 compliance requirements.

Stigma Prevents Help-Seeking

Employees don't feel safe asking for help. Mental health remains taboo, psychological safety is low, and team trust erodes—creating a toxic culture where problems fester.

Productivity Plummets

Distressed employees make errors, have accidents, and struggle with decision-making. Operational disruptions mount as concentration levels drop and small issues snowball into major problems.

Talent Walks Away

High performers leave for organizations that prioritize wellbeing. Your reputation as an employer suffers, making it harder to attract and retain top talent in a competitive market.

The Question Isn't "Can We Afford MHFR?"

It's "Can We Afford NOT to Have It?"

What is MHFR?

Mental Health First Response is a comprehensive training program that builds an internal network of Mental Health Champions across your organization.

These trained responders learn to identify early signs of emotional or psychological distress, provide immediate support using evidence-based protocols, and escalate situations safely and appropriately.

MHFR is not therapy—it's structured, practical first response. Just as physical first aid saves lives before paramedics arrive, MHFR provides critical psychological support before professional intervention.

MHFR Responders Are Trained To:

Spot Early Warning Signs

Identify behavioral changes, distress signals, and risk factors before crisis

Apply Structured Response

Use the EUNOIA Response Model and Psychological First Aid protocols

Assess Risk Safely

Evaluate crisis severity using validated assessment tools

Communicate with Empathy

Engage in non-judgmental, culturally sensitive conversations

Escalate Appropriately

Know when and how to connect individuals with professional support

Proven Outcomes of MHFR Implementation

Measurable, business-driven results that transform organizations

Early Detection Prevents Escalation

MHFR responders spot early signs of distress before they become crises.

Organizational Outcomes:

  • Less burnout across workforce
  • Fewer crises requiring external intervention
  • Reduced absenteeism & presenteeism
  • Fewer severe incidents and emergencies
Faster, Safer Response

Trained responders handle sensitive situations with confidence and competence.

Organizational Outcomes:

  • Safer handling of crisis moments
  • Avoidance of legal and reputational risks
  • Immediate support during high-risk situations
  • Structured escalation protocols in place
Reduced Stigma & Stronger Help-Seeking Culture

MHFR training teaches stigma reduction and respectful communication.

Organizational Outcomes:

  • Employees more willing to seek help
  • Improvement in psychological safety
  • Better team dynamics and trust
  • More inclusive, supportive culture
Stronger Compliance With International Standards

MHFR aligns with WHO guidelines, CPD standards, and ISO 45003.

Organizational Outcomes:

  • Compliance with global best practices
  • Stronger occupational health & safety auditing
  • ISO 45003 psychological health & safety alignment
  • Meets regulatory requirements
Enhanced Managerial Capability & Emotional Intelligence

MHFR champions develop empathy, communication skills, and cultural sensitivity.

Organizational Outcomes:

  • Better leadership quality
  • More emotionally intelligent managers
  • Reduced conflict and interpersonal issues
  • Improved difficult conversation skills
Reduced Operational Disruptions

Early intervention minimizes productivity dips and prevents issues from snowballing.

Organizational Outcomes:

  • Higher productivity levels
  • Reduced errors and accidents
  • Improved decision-making and concentration
  • Fewer operational disruptions
Improved Wellbeing, Morale & Retention

MHFR responders create a supportive environment where employees feel valued.

Organizational Outcomes:

  • Lower turnover rates
  • Higher employee engagement
  • More inclusive organizational culture
  • Enhanced reputation as caring employer
A Connected, Supportive Internal Ecosystem

MHFR builds a network of trained champions across all organizational levels.

Organizational Outcomes:

  • Distributed mental health support system
  • Faster organizational response to issues
  • Breaking isolation of remote/shift workers
  • Peer support networks established
Better Crisis Preparedness & De-Escalation

Responders learn to assess risk, identify red flags, and escalate correctly.

Organizational Outcomes:

  • Fewer crises mishandled by untrained staff
  • Structured escalation protocol in place
  • Reduced risk of harm to employees or company
  • Better crisis management capability
Measurable Impact on Mental Health Strategy

MHFR responders provide data that helps leadership shape better policies.

Organizational Outcomes:

  • Better insights into workforce wellbeing
  • Targeted interventions instead of guesswork
  • Stronger alignment between HR, HSE, and leadership
  • Data-driven decision making

MHFR Training Levels

Choose the right level for your organization's needs

Most Popular

Standard Course

For anyone who wants to be an MHFResponder

20

Hours of Training

  • Early warning sign identification
  • EUNOIA Response Model
  • Psychological First Aid protocols
  • Crisis assessment tools
  • Stigma reduction techniques
  • Safe escalation procedures
  • CPD Accredited Certificate
Learn More
For Experienced Responders

Advanced Course

Requires completion of Standard Course

12-16

Hours of Training

  • Advanced crisis intervention
  • Complex case management
  • Trauma-informed approaches
  • Suicide risk assessment
  • Peer supervision skills
  • Documentation & reporting
  • Advanced CPD Certificate
Learn More
Train the Trainer

Trainer Certification

Requires completion of Standard Course

24

Hours of Training

  • Facilitation & training delivery
  • Adult learning principles
  • Assessment & evaluation methods
  • Program implementation strategies
  • Quality assurance protocols
  • Certification to train others
  • Trainer CPD Certificate
Learn More

Real Results from Real Organizations

See how MHFR transformed these workplaces

Energy Sector
48% Reduction in Safety Incidents

A major energy company implemented MHFR across offshore operations, resulting in dramatic reduction in stress-related safety incidents and 5.1:1 ROI.

Read Full Case Study
Construction
35% Reduction in Turnover

Construction firm trained MHFR champions across project sites, creating a supportive culture that dramatically improved retention and morale.

Read Full Case Study
Corporate
52% Productivity Increase

Multinational office implemented MHFR alongside EAP, resulting in massive productivity gains and 4.6:1 ROI through early intervention.

Read Full Case Study

Ready to Build Your Mental Health Champions?

Get in touch with our MHFR specialists to discuss your organization's needs

We'll respond within 24 hours

Frequently Asked Questions

MHFR is not therapy—it's structured first response. Just as physical first aid provides immediate care before medical professionals arrive, MHFR provides psychological first aid before professional intervention. Responders are trained to identify distress, provide immediate support, and connect individuals with appropriate professional resources.

Anyone can become an MHFR responder—no prior mental health training required. We recommend training team leaders, HR personnel, safety officers, and employees across all levels to create a distributed support network. The most effective implementations have responders at every organizational level.

We recommend 1 trained MHFR responder for every 20-30 employees, distributed across departments, shifts, and locations. This ensures coverage and accessibility while building a robust internal support network.

Yes, MHFR can be delivered in-person, online, or through LMS-based learning with quizzes and assessments. We customize delivery based on your organization's needs and constraints.

Yes, MHFR is CPD accredited and aligns with WHO guidelines, Psychological First Aid (PFA) standards, ISO 45001, and ISO 45003 (Psychological Health & Safety). Certificates are recognized internationally.

Don't Wait for a Crisis to Act

Build your internal mental health champions today and transform your organization's approach to wellbeing

Get Started Now
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