Important Disclaimer
Eunoia Human Asset Management provides mental health and wellbeing services, including Employee Assistance Programs (EAP), training, and support services. However, it is important to understand the limitations of our services, particularly in crisis situations.
1. Not a Substitute for Emergency Care
Our services are not a substitute for emergency medical or psychiatric care. If you or someone else is experiencing:
- Thoughts of suicide or self-harm
- Severe mental health crisis
- Psychiatric emergency
- Immediate danger to self or others
- Medical emergency
You must contact emergency services (999 in Qatar) or go to the nearest emergency room immediately.
2. Our Services
Eunoia provides:
- Non-emergency mental health support and counseling
- Workplace wellbeing programs
- Training and education
- Preventive mental health services
- 24/7 helpline for non-emergency support
These services are designed for ongoing support, prevention, and early intervention, not for acute crisis management.
3. When to Seek Emergency Care
Seek immediate emergency care if you or someone else experiences:
Immediate Danger
- Suicidal thoughts or plans
- Self-harm behaviors
- Homicidal thoughts
- Severe psychosis
Severe Symptoms
- Inability to care for self
- Severe substance abuse
- Medical emergency
- Loss of contact with reality
4. Emergency Resources
Qatar Emergency Services
- Emergency: 999
- Police: 999
- Ambulance: 999
- Fire: 999
Mental Health Crisis Resources
- Qatar Mental Health Helpline: 16000
- Eunoia 24/7 Helpline: +974 5994 6941 (for non-emergency support)
- Hamad Medical Corporation: +974 4439 4444
- National Mental Health Services: Contact your local health authority
5. Limitations of Our Services
While we provide professional mental health support, we cannot:
- Provide emergency medical or psychiatric intervention
- Guarantee immediate response in crisis situations
- Replace emergency services or hospital care
- Provide 24/7 on-site crisis intervention
- Make medical diagnoses or prescribe medications
6. Responsibility and Liability
By using our services, you acknowledge that:
- You understand our services are not for emergency situations
- You will contact emergency services for crisis situations
- Eunoia is not liable for delays in seeking emergency care
- You are responsible for seeking appropriate emergency care when needed
7. If You're Unsure
If you're unsure whether a situation is an emergency:
- When in doubt, treat it as an emergency
- Contact emergency services (999)
- Go to the nearest emergency room
- Better to seek help unnecessarily than to delay in a crisis
8. Contact Information
For non-emergency support and information:
Eunoia Human Asset Management
24/7 Helpline: +974 5994 6941
Email: care@eunoiawellness.qa
Office Hours: Sunday - Thursday, 8:00 - 17:30
