Professional Standards

Our Professional Standards

Eunoia Human Asset Management is committed to maintaining the highest professional standards in all aspects of our service delivery. We adhere to international best practices, professional codes of conduct, and regulatory requirements to ensure the safety, wellbeing, and trust of our clients.

1. Qualifications and Accreditation

All our practitioners and staff members:

• Hold relevant professional qualifications and licenses
• Maintain current registration with professional bodies
• Participate in continuous professional development (CPD)
• Undergo regular supervision and peer review
• Adhere to professional codes of ethics

We are certified under ISO 45003:2021 for Psychological Health and Safety Management Systems.

2. Confidentiality and Privacy

We maintain strict confidentiality standards:

• All client information is treated with absolute confidentiality
• Information is shared only with explicit consent or as required by law
• We comply with UK GDPR and data protection requirements
• Secure storage and transmission of all personal data
• Regular confidentiality training for all staff

3. Ethical Practice

Our ethical framework includes:

• Respect for Autonomy: Honoring clients' right to self-determination
• Beneficence: Acting in the best interests of clients
• Non-maleficence: Avoiding harm to clients
• Justice: Fair and equitable treatment of all clients
• Integrity: Honesty and transparency in all interactions

4. Quality Assurance

We maintain quality through:

5. Safeguarding

We are committed to safeguarding:

• Robust safeguarding policies and procedures
• Staff training on safeguarding responsibilities
• Clear reporting mechanisms for concerns
• Risk assessment and management protocols
• Partnership with relevant authorities when necessary

6. Complaints and Grievances

We have a clear complaints procedure:

1. Clients can raise concerns directly with their service provider
2. Formal complaints can be submitted in writing
3. All complaints are investigated thoroughly and promptly
4. Clients receive a written response within 28 days
5. Appeals process is available if clients are not satisfied

To submit a complaint, contact: care@eunoiawellness.qa

7. Professional Development

We invest in continuous professional development:

• Regular training on latest evidence-based practices
• Attendance at professional conferences and workshops
• Internal knowledge sharing sessions
• Research and development initiatives
• Maintenance of professional memberships

8. Regulatory Compliance

We comply with:

• UK GDPR and Data Protection Act 2018
• ISO 45003:2021 standards
• Professional body codes of conduct
• Healthcare regulatory requirements
• Employment and labor laws

9. Monitoring and Review

Our professional standards are:

• Regularly reviewed and updated
• Monitored through internal audits
• Assessed through client feedback
• Evaluated against industry benchmarks
• Enhanced based on best practice developments

10. Contact Us

For questions about our professional standards or to report concerns:

Quality and Standards Team
Eunoia Human Asset Management
Email: care@eunoiawellness.qa
Phone: +974 5994 6941